Terms & Conditions

SCOPE AND QUOTED FEES

The fee quote proposals is valid for 30 days from the date of the proposal

Unless otherwise stated, all fees are quoted in Australian dollars, exclusive of GST

Fees are quoted based on the scope outlined in the proposal (questionnaire length, reporting deliverables, time-frames etc), and our best estimate of the incidence of the target sample. If these factors change significantly, the project fee and timelines may need to be revised

Timelines provided are an estimate only and often subject to factors beyond Ergo’s control. Ergo will use best endeavours to meet agreed timelines

Unless otherwise stated, the fees for the project include up to two face to face or virtual presentations of results. Additional presentations may incur additional fees

PAYMENT TERMS

For projects below $20,000 in total fees, 100% of the agreed fee will be invoiced on commissioning of the project

For projects from $20,000 to $99,999, 50% of the fee will be invoiced on commissioning and 50% on completion

For projects $100,000 or higher, 50% of the fee will be invoiced on commissioning, 25% on completion of fieldwork, and 25% on completion

Invoice payment terms are 30 days

If a purchase order number is required, it should be provided to Ergo within 7 days of commissioning the project

PROJECT CANCELLATION

If the project is cancelled prior to completion, Ergo will invoice for all costs and executive time incurred up to cancellation. If the project is cancelled during the final stages (analysis and preparation of presentation), then the full project fee will be payable

DISBURSEMENTS

Unless otherwise stated, disbursements including air travel, accommodation, costs incurred for stimulus preparation, venue hire, focus group video streaming or video editing beyond what is specified in the proposal, will be charged in addition to the project fee, as part of the final invoice

COMPLIANCE

Ergo complies with The Research Society Code, and Australian Privacy Principles and ISO 20252 Guidelines

CONFIDENTIALITY

Ergo will not disclose any confidential information provided by you, or developed in the course of the project, either during the project or after completion (unless this information is made public in the meantime or unless we have been granted permission by you first)

Any information Ergo discloses to you, including the proposal and the methods, techniques and costings contained within, is disclosed in confidence and will not be shared with 3rd parties by you without Ergo’s prior consent

In the case that Ergo collects or receives personal identifiable information (PII) we will treat these according to The Research Society Code and Australian Privacy Principles

NON-ENTICE

You agree that you will not at any time, either during a project, or for a period of 6 months following completion or termination of a project, directly or indirectly entice or solicit or endeavour to entice or solicit away from us any employee with whom you have dealt in connection with the project

AGREEMENT

Agreement to proceed is required in writing and can be actioned with an electronic reply (with history) to the lead contact for the proposal indicating acceptance of the proposal and terms